Terms and Conditions
All goods sold by The Real flame are subject to the terms and conditions stated below. The acceptance of orders means acceptance of the conditions set out below which may not be altered other than in writing, signed by a principle of The Real flame.
1) Fireplace Installation
If you wish The Real flame are able to arrange for your purchase to be fitted by a fully Qualified C.O.R.G.I. Registered fitter, but would point out that you are not obliged to use the fitters we recommend. You are fully at liberty to engage your own fitter.
WARNING- it is illegal for any unregistered person to install gas appliances
2) Chimney / Flues
The Real flame strongly recommends that all flues be swept prior to installation. The Real flame cannot be held responsible for faulty chimney stacks, pots or faulty flues prior to or after installation. Where an open pot has been fitted The Real flame cannot be held responsible for any damage to carpets or fireplace resulting from soot loosened by rain, hail or snow. In the event that a fire fails to operate correctly due to any deficiency in the Flue or chimney the fireplace fitter may accept to rectify the problem at the customer�s expense.
3) Marble/Stone
Marble and stone are a product of nature and irregularities vary immensely, no two pieces of marble or stone are the same colour or shade. Grain markings vary, most marbles have natural craters, and open-grain marble can be mistaken for cracks. Marble and stone is sold subject to filling polishing and natural defects.
4) Working Conditions
- Please make sure that there is clear and ready access to your gas meter, as filters will not be able to test for gas escapes.
- Customers must ensure that the room is cleared and all electrical equipment is disconnected. And furniture and ornaments are covered prior to fitting as no responsibility will be accepted for damage.
- The Real flame strongly advises the customer to witness the gas soundness and flue flow tests that are carried out prior to installation of any fireplace. The existing pipe work and flue system are the responsibility of the customer and not The Real flame.
- The Real flame cannot be held responsible for any damage that may occur to the customers existing fireplace, decor. Plaster or skirting boards around the installation. The Real flame will not refit skirting boards, coving, carpets or re-plaster as these are specialist skills.
5) Debris/Rubbish
Debris will not be removed from the installation as a special licence is required for this.
6) Warranty on Gas Appliances
All gas appliances must be installed by a corgi registered engineer and serviced at least once every 12 months, in the case of products with extended warranties it is a stipulation of the terms of the warranty.
7) Payment Terms
A payment of 25% deposit is required upon signing this order form and the outstanding balance is due prior to delivery. All deposits are non refundable and all orders irrevocable unless agreed by The Real flame.
The Real flame retains full title and rights of ownership of any and all goods supplied until such time as payment is received in full.
8) Methods of Payment
- Cash
- Building Society cheque.
- Bankers draft
- Visa, Mastercard, Switch and all major credit cards.
- Personal cheque ( 7/10 working days required for clearance before goods can be delivered.)
9) Cancellation Charges
A minimum of 25% cancellation charge will apply to orders cancelled. This is at the managements discretion.
10) Risk
The Real flame examines goods before leaving the premises of The Real flame and after their departure are at the customers risk. The Real flame will accept no responsibility for damage caused by careless handing, storage or through incorrect fixing
11) Manufacturers Guarantee
All goods carry a manufacturers guarantee (except showroom displays). In the unlikely event that any fire or surround has to be removed and refilled at anytime under the guarantee or otherwise then The Real flame will not be responsible for any redecoration or damage to wallpaper etc.
12) Dispute
Any dispute arising from this contract shall be deemed to fall within the jurisdiction of the county court or the high court and will be dealt with in accordance with the Sale of Goods & Services Act.
